Changing a database password

This process changes the password of an existing MySQL database.

Prerequisites

Before changing the password, check:

• that the correct database is selected
• that the new password meets your security requirements
• that applications using this database can be updated afterwards

Note

When a database password is changed, the credentials in all connected applications must also be updated. Otherwise, the connection to the database will no longer work.

Step-by-step guide

1. Sign in to the customer portal

Sign in with your account in the customer portal.

2. Open the databases section

Open the desired hosting package and navigate to:

Databases

3. Select the database

Click the relevant database in the list, or use the Edit action.

4. Change the password

Enter the new password in the Password field. The Description field can also be adjusted if needed.

5. Save the changes

Click Update.

Follow-up checks

After saving, check:

• that the new password has been documented
• that affected applications have been updated with the new password
• that the connection to the database still works

Common issues

Applications can no longer connect

Possible causes:

• the new password was not updated in the application
• an incorrect password was used
• old credentials are still stored in a configuration

Password is not applied

Possible causes:

• the change was not saved
• the field was left empty when saving