Deleting an email address
This process permanently deletes an existing email address.
Warning
Deleting an email address can result in emails no longer being received or processed. Always check beforehand whether the address is still actively used.
Prerequisites
Before deleting, check:
- that the correct email address is selected
- whether it is still used by a person, department or application
- whether a configured mailbox is still actively used
- whether the deletion should be documented
Step-by-step guide
1. Sign in to the customer portal
Sign in with your account in the customer portal.
2. Open the email section
Open the desired hosting package and navigate to:
Emails
3. Select the email address
Find the email address you want to delete in the list.
4. Start the deletion
Click Delete on the right side of the row.
5. Confirm the security prompt
Carefully check that the correct email address is selected, then confirm the deletion.
Follow-up checks
After deleting, check:
- that the email address no longer appears in the overview
- that affected users have been informed
- that dependent forwards or applications have been adjusted
- that the deletion has been documented internally
Documentation note
After deleting, document at least:
- which email address was deleted
- when the deletion took place
- who performed the deletion
- the reason for the deletion
Common issues
Wrong email address deleted
Possible cause:
- the address was not clearly verified before confirming
Messages are no longer received
Possible cause:
- the deleted address was still actively used