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Ordering a server ​

This process orders and sets up a new vServer.

Prerequisites ​

Before ordering, check:

  • which plan is needed
  • which location the server should run in
  • which operating system should be installed
  • whether an SSH key should be attached for access (see Managing SSH keys)

Step-by-step guide ​

1. Sign in to the customer portal ​

Sign in with your account in the customer portal.

2. Start the order ​

Open Server in the main menu and click Order product at the top right.

3. Fill in the details ​

Enter the following information in the order form:

  • Plan – the desired plan (required)
  • Location – the data center location (required)
  • Operating system – the desired operating system (required)
  • Network – the network to use (required)
  • SSH key (optional) – a key already saved for your team; you can also create a new key inline via Create SSH key
  • Username – defaults to root; only lowercase letters, digits and hyphens are allowed
  • Hostname – the desired hostname of the server (required, must be a valid domain-style hostname)

Note

No root password is set at order time. Access is via the attached SSH key. If needed, a password can be reset later via rescue mode.

4. Review your input ​

Before submitting, check in particular:

  • that the plan, location and operating system are correct
  • that the hostname is spelled correctly
  • that the desired SSH key is selected

5. Complete the order ​

Finish the order process.

Result ​

Once the order is complete, the new server appears in the overview under Server and is set up automatically.

Follow-up checks ​

After setup, check:

  • that the server shows the status running in the overview
  • that you can sign in via SSH using the attached key
  • that the assigned IP addresses appear correctly in the network overview

Common issues ​

Server cannot be ordered ​

Possible causes:

  • the selected location doesn't offer the chosen operating system
  • no team selected, so no SSH key can be chosen
  • the hostname doesn't match the required format

Cannot sign in via SSH ​

Possible causes:

  • no SSH key, or the wrong one, was attached at order time
  • the wrong username was used
  • the server isn't fully set up yet