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Creating a database ​

This process creates a new MySQL database for a hosting package. The database name and database user are generated automatically.

Prerequisites ​

Before creating a database, check:

  • whether a suitable database already exists
  • that the intended purpose is documented
  • that a secure password has been prepared

Step-by-step guide ​

1. Sign in to the customer portal ​

Sign in with your account in the customer portal.

2. Open the databases section ​

Open the desired hosting package and navigate to:

Databases

3. Create a new database ​

Click Create Database in the top right corner.

4. Enter the details ​

Fill in the required information:

  • Description (optional)
  • Password (required)

5. Review your input ​

Before saving, check in particular:

  • that the description is clear and traceable
  • that a secure password was used

6. Create the database ​

Click Create to create the database.

Result ​

Once created successfully, the following are generated automatically:

  • the database name
  • the database user

Both appear in the Databases overview afterwards. Together with the password you set, they form the credentials your application will use.

Follow-up checks ​

After creation, check whether the database can be used correctly with the generated credentials.

Documentation note ​

After creating a database, document at least:

  • purpose of the database
  • associated application or domain
  • creation date
  • responsible person or team

Common issues ​

Database cannot be created ​

Possible causes:

  • the maximum number of databases has been reached
  • missing permission
  • no password was provided

Cannot connect to the database ​

Possible causes:

  • incorrect password entered
  • wrong credentials stored in the application
  • credentials were not documented correctly