Managing contacts

Every registered domain has four contact roles recorded with the registry: owner, admin, technical, and billing. This page describes creating contacts and assigning them to a domain.

Creating a contact

1. Open the Contacts section from the user menu in the customer portal.
2. Click Create contact.
3. Enter the following:
   • First name
   • Last name
   • Email
   • Phone
   • Address
   • City
   • Postal code
   • Country – two-letter country code (e.g. US)
4. Save the contact.

The contact receives a unique handle from the registry and is then available for selection when registering new domains and assigning contacts to existing ones.

Assigning a contact to a domain

1. Open the desired domain under Domain.
2. Go to the Contacts section.
3. Select an already-created contact for Admin contact, Technical contact and Billing contact.
4. Click Update.

Note

The owner contact is shown for reference only on this page and can't be changed here. Contact our support team to change a domain's owner.

Deleting a contact

1. Open the Contacts section from the user menu.
2. Find the contact to delete.
3. Click Delete and confirm the prompt.

Note

A contact still assigned to an active domain shouldn't be deleted. Check beforehand which domains the contact is assigned to.

Follow-up checks

After creating or assigning, check:

• that the contact appears in the overview with a correct handle
• that the right contacts are assigned to the correct roles (admin, technical, billing)

Common issues

Contact can't be created

Possible causes:

• the country code wasn't provided as a two-letter code
• required fields weren't fully filled in

Assignment isn't applied

Possible cause:

• the change wasn't saved via Update