Appearance

Adding a domain ​

This process adds a new domain to a hosting package as a web-space domain.

Prerequisites ​

Before adding a domain, check:

  • that the domain is already registered and its nameservers point to our DNS servers (see DNS)
  • whether the domain is already assigned to another hosting package
  • whether SSL via Let's Encrypt should be used

Step-by-step guide ​

1. Sign in to the customer portal ​

Sign in with your account in the customer portal.

2. Open the domains section ​

Open the desired hosting package and navigate to:

Domains

3. Add a new domain ​

Click Create Domain in the top right corner.

4. Enter the details ​

Fill in the required information:

  • Domain – the full domain name (required)
  • Description (optional)
  • Server Alias – a technical option that is usually not needed; leave empty if unsure
  • Let's Encrypt – enabled by default, provides an automatic SSL certificate

5. Review your input ​

Before saving, check in particular:

  • that the domain name is spelled correctly
  • whether Let's Encrypt should remain enabled

6. Create the domain ​

Click Create.

Result ​

The domain then appears in the Domains overview. Further settings such as document root or SSL redirect can be adjusted afterwards via Managing a domain.

Follow-up checks ​

After adding the domain, check:

  • that it appears correctly in the overview
  • that the domain's nameservers point to our DNS servers
  • that a valid SSL certificate is issued after a short time (if Let's Encrypt is enabled)

Common issues ​

Domain cannot be added ​

Possible causes:

  • the domain is already assigned to another hosting package
  • the input was not saved
  • the domain name was entered incorrectly

SSL certificate is not issued ​

Possible causes:

  • the domain's nameservers do not yet point to our DNS servers
  • the DNS change has not fully propagated on the internet yet