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Managing an email address ​

This process covers managing forwarding, the catch-all feature, and the associated mailbox (email account) of an existing email address.

Step-by-step guide ​

1. Sign in to the customer portal ​

Sign in with your account in the customer portal.

2. Open the email section ​

Open the desired hosting package and navigate to:

Emails

3. Select the email address ​

Click the relevant address in the list, or use the Edit action.

4. Adjust description, forwarding and catch-all ​

In the Edit Email section you can change:

  • Description
  • Destination – the address incoming messages should be forwarded to
  • Catch-All – when enabled, this address also receives all messages sent to non-existent addresses on the same domain

Click Save afterwards.

5. Set up or change the email account (mailbox) ​

In the Manage Email Account section, depending on the current status, you'll find:

  • Create Email Account – if no mailbox exists for the address yet
  • Manage Email Account – if a mailbox already exists

Open the corresponding action and enter the desired password for the mailbox. Click Save afterwards.

Once a mailbox is set up, the address can be used via IMAP in an email client or via webmail.

6. Delete the email account (optional) ​

If a mailbox is set up, it can be removed via Delete Email Account without deleting the email address itself. Afterwards, the address only works as a forward and/or catch-all, if configured accordingly.

Follow-up checks ​

After saving, check:

  • whether test messages are forwarded correctly (if a destination is set)
  • whether messages to non-existent addresses are delivered correctly (if catch-all is enabled)
  • whether you can sign in to the mailbox with the new password (if an email account is set up)

Documentation note ​

After a change, document at least:

  • the affected email address
  • the setting that was changed (destination, catch-all or password)
  • the date of the change
  • the responsible person or team

Common issues ​

Messages are not forwarded ​

Possible causes:

  • the destination address was entered incorrectly
  • the change was not saved
  • there is an incorrect or circular forward

Cannot sign in to the mailbox ​

Possible causes:

  • no email account has been set up for the address yet
  • the new password was not updated in email clients
  • the password was entered incorrectly

Catch-all does not work as expected ​

Possible cause:

  • the setting was not saved, or is also enabled on another address on the same domain