Creating an email address
This process creates a new email address for a hosting package.
Prerequisites
Before creating an email address, check:
- whether the desired address already exists
- that the correct domain is selected
- whether the address should be used as a mailbox, a forward, or both
Step-by-step guide
1. Sign in to the customer portal
Sign in with your account in the customer portal.
2. Open the email section
Open the desired hosting package and navigate to:
Emails
3. Create a new email address
Click Create Email in the top right corner.
4. Enter the details
Fill in the required information:
- Name – the part of the address before the
@(required) - Domain – the associated domain from the hosting package (required)
- Description (optional)
Together, these form the full email address.
5. Review your input
Before saving, check in particular:
- that the address part is spelled correctly
- that the correct domain is selected
6. Create the email address
Click Create.
Important note
After creation, the address is initially just an entry without its own mailbox. To forward messages, use it as a catch-all, or set up a mailbox with a password, open Managing an email address next.
Result
Once created successfully, the new email address appears in the Emails overview.
Follow-up checks
After creating the address, check:
- that it appears correctly in the overview
- whether forwarding, catch-all or a mailbox still need to be set up
Common issues
Email address cannot be created
Possible causes:
- the email address already exists
- the wrong domain was selected
- the input was not saved
Mailbox cannot be used
Possible cause:
- no email account has been set up for the address yet (see Managing an email address)