Appearance

Registering a domain ​

This process registers a new domain, or transfers a domain already registered with another provider to us using an auth code.

Prerequisites ​

Before registering, check:

  • whether the desired domain is still available
  • which plan (TLD/plan) is needed
  • whether an existing contact should be used, or a new one created
  • for a transfer: whether you have the auth code from the current provider

Step-by-step guide ​

1. Sign in to the customer portal ​

Sign in with your account in the customer portal.

2. Start the order ​

Open Domain in the main menu and click Order product at the top right.

3. Fill in the details ​

Enter the following information:

  • Plan – the desired extension (TLD) and its plan
  • Domain name – the full desired domain name, e.g. example.com
  • Auth code (optional) – only fill this in if you want to transfer the domain from another provider; leaving it empty performs a new registration
  • Contact – select an already-saved contact, or fill in the New contact section (first name, last name, address, city, postal code, country, phone, email)
  • Accept terms of service (required)

4. Review your input ​

Before submitting, check in particular:

  • that the domain name is spelled correctly
  • for a transfer: that the auth code was entered correctly
  • that the contact details are complete and correct

5. Complete the order ​

Finish the order process.

Result ​

For a new registration, the domain becomes visible under Domain in the overview once the registry has completed processing.

For a transfer, the domain is initially shown with the status "transfer in progress". This can take several days depending on the extension. Check your email inbox during this time – a WHOIS confirmation email is often required to complete the transfer.

Follow-up checks ​

After registering or transferring, check:

  • that the domain appears correctly in the overview
  • that the expiration date under Registered until is set correctly
  • that the assigned contacts are correct
  • whether the nameservers should be pointed at our DNS servers (see Managing nameservers)

Common issues ​

Domain can't be registered ​

Possible causes:

  • the domain is already taken
  • the domain already exists in the customer portal under this name
  • required contact fields are missing or incorrect

Transfer doesn't complete ​

Possible causes:

  • the auth code is incorrect or expired
  • the transfer lock at the previous provider wasn't lifted
  • the WHOIS confirmation email wasn't confirmed within the deadline